:root{--color-primary: #303854;--color-primary-hover: #3d4768;--color-secondary: #c2cdd5;--bg-app: #f6f3ea;--bg-surface: #FFFFFF;--text-primary: #1a1a2e;--text-secondary: #5a6474;--text-muted: #8896a6;--color-success: #10B981;--color-warning: #F59E0B;--color-danger: #EF4444;--border: #e2e6ea;--sidebar-w: 260px;--radius: 8px;--radius-lg: 12px;--shadow-sm: 0 1px 3px rgba(0, 0, 0, .06);--shadow-md: 0 4px 12px rgba(0, 0, 0, .08);--font-display: "Inter", sans-serif;--font-body: "Inter", sans-serif}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-body);color:var(--text-primary);background:var(--bg-app);-webkit-font-smoothing:antialiased;line-height:1.5}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--color-secondary);border-radius:20px}::-webkit-scrollbar-thumb:hover{background:#a8b5bf}*{scrollbar-width:thin;scrollbar-color:var(--color-secondary) transparent}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg-app);padding:20px}.login-card{width:100%;max-width:420px;background:var(--bg-surface);border-radius:var(--radius-lg);padding:48px 40px;box-shadow:var(--shadow-md);border:1px solid var(--border)}.login-logo{font-size:1rem;font-weight:700;color:var(--color-primary);display:flex;align-items:center;gap:8px;margin-bottom:28px}.login-card h1{font-size:1.5rem;font-weight:700;color:var(--text-primary);margin-bottom:4px}.login-subtitle{font-size:.875rem;color:var(--text-secondary);margin-bottom:32px}.app-layout{display:flex;min-height:100vh;background:var(--bg-app)}.sidebar{width:var(--sidebar-w);background:var(--color-primary);color:#fff;display:flex;flex-direction:column;flex-shrink:0;position:fixed;top:0;left:0;bottom:0;z-index:100;overflow:hidden}.sidebar-header{padding:24px 20px;border-bottom:1px solid rgba(255,255,255,.08);flex-shrink:0}.sidebar-logo{display:flex;align-items:center;gap:10px}.sidebar-nav{flex:1;padding:16px 12px;overflow-y:auto;display:flex;flex-direction:column;gap:2px}.sidebar-nav::-webkit-scrollbar{width:0}.sidebar-nav{scrollbar-width:none}.sidebar-link{display:flex;align-items:center;gap:12px;padding:10px 14px;color:#ffffff8c;text-decoration:none;font-size:.875rem;font-weight:500;border-radius:var(--radius);transition:all .15s ease}.sidebar-link:hover{color:#fff;background:#ffffff0f}.sidebar-link.active{color:var(--color-primary);background:#fff;font-weight:600}.sidebar-badge{margin-left:auto;min-width:20px;height:20px;background:var(--color-danger);color:#fff;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:700;padding:0 6px}.sidebar-footer{padding:16px 16px 20px;border-top:1px solid rgba(255,255,255,.06);flex-shrink:0}.main-content{flex:1;margin-left:var(--sidebar-w);min-height:100vh;overflow-y:auto;background:var(--bg-app)}.mobile-header{display:none;align-items:center;justify-content:space-between;padding:12px 16px;background:var(--color-primary);color:#fff}.mobile-overlay{display:none;position:fixed;inset:0;background:#0006;z-index:50}.page-header{padding:32px 32px 0;margin-bottom:24px}.page-header h1{font-size:1.5rem;font-weight:700;color:var(--text-primary);margin-bottom:2px}.page-header p{font-size:.875rem;color:var(--text-secondary)}.page-body{padding:0 32px 32px}.card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.form-group{margin-bottom:20px}.form-label{display:block;font-size:.8rem;font-weight:600;color:var(--text-secondary);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px}.form-input{width:100%;padding:10px 14px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);font-family:var(--font-body);font-size:.875rem;color:var(--text-primary);transition:border-color .15s ease,box-shadow .15s ease;outline:none}.form-input:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px #3038541a}.form-input::placeholder{color:var(--text-muted)}textarea.form-input{resize:vertical;min-height:80px}select.form-input{cursor:pointer}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;border:none;border-radius:var(--radius);font-family:var(--font-body);font-size:.875rem;font-weight:600;cursor:pointer;transition:all .15s ease;white-space:nowrap;text-decoration:none;line-height:1.4}.btn-primary{background:var(--color-primary);color:#fff}.btn-primary:hover{background:var(--color-primary-hover)}.btn-secondary{background:var(--bg-app);color:var(--color-primary);border:1px solid var(--border)}.btn-secondary:hover{background:#edeae1}.btn-ghost{background:transparent;color:var(--text-secondary)}.btn-ghost:hover{background:var(--bg-app)}.btn-success{background:var(--color-success);color:#fff}.btn-sm{padding:6px 12px;font-size:.8rem}.btn-block{width:100%}.btn-lg{padding:14px 28px;font-size:1rem}.btn-icon{background:transparent;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);padding:6px;border-radius:var(--radius);transition:all .15s ease}.btn-icon:hover{background:var(--bg-app);color:var(--color-primary)}.table-container{background:var(--bg-surface);border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-sm);margin:0 32px 32px;overflow:hidden}.table,.data-table{width:100%;border-collapse:collapse}.table th,.data-table th{background:#fafafa;padding:12px 20px;text-align:left;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);border-bottom:1px solid var(--border)}.table td,.data-table td{padding:14px 20px;font-size:.875rem;border-bottom:1px solid #f5f5f5;color:var(--text-primary);vertical-align:middle}.table tr:last-child td,.data-table tr:last-child td{border-bottom:none}.table tr:hover td,.data-table tr:hover td{background:#fafbfc}.badge{padding:3px 8px;border-radius:4px;font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.3px;display:inline-flex;align-items:center;gap:4px}.badge-bot{background:#eef2ff;color:#4338ca}.badge-waiting{background:#fff7ed;color:#c2410c}.badge-agent{background:#ecfdf5;color:#059669}.badge-closed{background:#f1f5f9;color:#475569}.toggle-switch{position:relative;width:40px;height:22px;cursor:pointer;display:inline-flex;align-items:center}.toggle-switch input{display:none}.toggle-slider{position:absolute;inset:0;background:var(--color-secondary);border-radius:11px;transition:background .2s ease}.toggle-slider:after{content:"";position:absolute;width:16px;height:16px;background:#fff;border-radius:50%;top:3px;left:3px;transition:transform .2s ease;box-shadow:0 1px 3px #00000026}.toggle-switch.active .toggle-slider,.toggle-switch input:checked+.toggle-slider{background:var(--color-primary)}.toggle-switch.active .toggle-slider:after,.toggle-switch input:checked+.toggle-slider:after{transform:translate(18px)}.dashboard-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:20px;padding:0 32px 28px}.dashboard-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:24px;display:flex;align-items:flex-start;gap:16px}.card-icon-box{width:48px;height:48px;background:var(--bg-app);color:var(--color-primary);border-radius:var(--radius);display:flex;align-items:center;justify-content:center;flex-shrink:0}.card-label{font-size:.75rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.3px;margin-bottom:4px}.card-value{font-size:1.75rem;font-weight:700;color:var(--text-primary);line-height:1.2}.modal-overlay{position:fixed;inset:0;background:#0006;display:flex;align-items:center;justify-content:center;z-index:1000;padding:24px;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:0 20px 60px #00000026;width:100%;max-width:560px;max-height:90vh;overflow-y:auto;animation:slideUp .2s ease}@keyframes slideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border)}.modal-header h2{font-size:1.1rem;font-weight:700;color:var(--text-primary)}.modal-body{padding:24px}.modal-footer,.modal-actions{padding:16px 24px;display:flex;justify-content:flex-end;gap:10px;border-top:1px solid var(--border);background:#fafafa;border-radius:0 0 var(--radius-lg) var(--radius-lg)}.conversations-layout{display:flex;height:100vh;background:var(--bg-surface)}.conversation-list-panel{width:360px;min-width:360px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--bg-surface)}.conversation-list-header{padding:16px;border-bottom:1px solid var(--border);flex-shrink:0}.conversation-search{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--bg-app);border-radius:var(--radius);color:var(--text-muted)}.conversation-search input{flex:1;border:none;background:transparent;outline:none;font-size:.875rem;color:var(--text-primary);font-family:var(--font-body)}.conversation-search svg{flex-shrink:0;width:18px;height:18px}.conversation-filters{display:flex;gap:4px;padding:12px 16px;border-bottom:1px solid var(--border);overflow-x:auto;flex-shrink:0}.filter-chip{padding:5px 12px;border-radius:20px;border:1px solid var(--border);background:var(--bg-surface);font-size:.75rem;font-weight:500;color:var(--text-secondary);cursor:pointer;white-space:nowrap;transition:all .15s ease}.filter-chip:hover{border-color:var(--color-primary);color:var(--color-primary)}.filter-chip.active{background:var(--color-primary);color:#fff;border-color:var(--color-primary)}.conversation-list{flex:1;overflow-y:auto}.conversation-item{display:flex;gap:12px;padding:14px 16px;cursor:pointer;border-bottom:1px solid #f5f5f5;transition:background .1s ease;align-items:center}.conversation-item:hover{background:var(--bg-app)}.conversation-item.active{background:#eef0f5}.conversation-avatar{width:40px;height:40px;border-radius:50%;background:var(--color-primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:.8rem;font-weight:700;flex-shrink:0}.conversation-info{flex:1;min-width:0}.conversation-name{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:2px}.conversation-name span:first-child{font-weight:600;font-size:.875rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-time{font-size:.7rem;color:var(--text-muted);white-space:nowrap;flex-shrink:0}.conversation-preview{font-size:.8rem;color:var(--text-muted);display:flex;justify-content:space-between;align-items:center;gap:8px}.conversation-preview-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.unread-count{min-width:20px;height:20px;background:var(--color-primary);color:#fff;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:.65rem;font-weight:700;flex-shrink:0}.chat-panel{flex:1;display:flex;flex-direction:column;background:var(--bg-app);min-width:0}.chat-panel-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);gap:12px}.chat-panel-empty svg{width:48px;height:48px;opacity:.25}.chat-panel-empty p{font-size:.875rem}.chat-header{display:flex;align-items:center;justify-content:space-between;padding:12px 20px;background:var(--bg-surface);border-bottom:1px solid var(--border);flex-shrink:0}.chat-header-info{display:flex;align-items:center;gap:12px}.chat-header-info h3{font-size:.9rem;font-weight:600;margin-bottom:1px}.chat-header-info p{font-size:.75rem;color:var(--text-muted)}.chat-header-actions{display:flex;gap:8px;align-items:center}.chat-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:6px}.message-bubble{max-width:65%;padding:10px 14px;border-radius:var(--radius-lg);font-size:.875rem;line-height:1.5;word-wrap:break-word;animation:fadeIn .15s ease}.message-bubble.inbound{align-self:flex-start;background:var(--bg-surface);border:1px solid var(--border);border-bottom-left-radius:2px}.message-bubble.outbound.bot{align-self:flex-end;background:var(--color-primary);color:#fff;border-bottom-right-radius:2px}.message-bubble.outbound.agent{align-self:flex-end;background:#e8eef4;color:var(--text-primary);border-bottom-right-radius:2px}.message-meta{display:flex;align-items:center;justify-content:flex-end;gap:4px;margin-top:4px;font-size:.65rem;opacity:.5}.message-sender-tag{font-size:.65rem;font-weight:600;opacity:.6;margin-bottom:2px}.chat-input-area{padding:12px 20px;background:var(--bg-surface);border-top:1px solid var(--border);display:flex;gap:10px;align-items:flex-end;flex-shrink:0}.chat-input-area textarea{flex:1;padding:10px 14px;background:var(--bg-app);border:1px solid var(--border);border-radius:var(--radius-lg);font-family:var(--font-body);font-size:.875rem;color:var(--text-primary);resize:none;outline:none;max-height:120px;min-height:42px}.chat-input-area textarea:focus{border-color:var(--color-primary)}.chat-send-btn{width:42px;height:42px;background:var(--color-primary);color:#fff;border:none;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background .15s ease}.chat-send-btn:hover:not(:disabled){background:var(--color-primary-hover)}.chat-send-btn:disabled{opacity:.4;cursor:not-allowed}.bot-toggle{display:flex;align-items:center;border-radius:var(--radius)}.mobile-only{display:none}.flows-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px}.flow-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;transition:box-shadow .15s ease}.flow-card:hover{box-shadow:var(--shadow-md)}.flow-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.flow-category{font-weight:600;font-size:.95rem;color:var(--color-primary);text-transform:capitalize}.flow-card-actions{display:flex;gap:4px}.flow-keywords{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:12px}.keyword-chip{padding:2px 8px;background:var(--bg-app);border-radius:4px;font-size:.7rem;color:var(--text-secondary);font-weight:500}.flow-response-preview{font-size:.8rem;color:var(--text-secondary);line-height:1.5;max-height:4.5em;overflow:hidden;margin-bottom:12px}.flow-card-footer{display:flex;align-items:center;justify-content:space-between;padding-top:12px;border-top:1px solid var(--border)}.flow-type-badge{font-size:.7rem;font-weight:600;padding:3px 8px;border-radius:4px;text-transform:uppercase}.flow-type-badge.text{background:#f3f4f6;color:#374151}.flow-type-badge.buttons{background:#dbeafe;color:#1d4ed8}.flow-type-badge.handoff{background:#fee2e2;color:#991b1b}.flow-type-badge.list{background:#d1fae5;color:#065f46}.flow-type-badge.troubleshooting{background:#fef3c7;color:#92400e}.flow-type-badge.coverage_checker{background:#d1fae5;color:#065f46}.flow-type-badge.ticket_creation{background:#e0e7ff;color:#3730a3}.chips-input-wrapper{display:flex;flex-wrap:wrap;gap:6px;padding:8px 12px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);min-height:42px;align-items:center;cursor:text;transition:border-color .15s ease}.chips-input-wrapper:focus-within{border-color:var(--color-primary)}.chips-input-wrapper .chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;background:var(--color-primary);color:#fff;border-radius:4px;font-size:.75rem;font-weight:500}.chips-input-wrapper .chip button{background:none;border:none;color:#fff9;cursor:pointer;padding:0;font-size:.9rem;line-height:1}.chips-input-wrapper .chip button:hover{color:#fff}.chips-input-wrapper input{flex:1;min-width:80px;border:none;background:transparent;outline:none;font-family:var(--font-body);font-size:.85rem;color:var(--text-primary)}.settings-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:24px;margin-bottom:20px}.settings-card h3{font-size:.95rem;font-weight:600;color:var(--text-primary);margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:8px}.loading-spinner{display:flex;align-items:center;justify-content:center;padding:60px}.spinner{width:28px;height:28px;border:3px solid var(--border);border-top-color:var(--color-primary);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;color:var(--text-muted)}.empty-state svg{width:48px;height:48px;margin-bottom:12px;opacity:.3}.empty-state p{font-size:.875rem}.fade-in{animation:fadeIn .2s ease}.flex{display:flex}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-2{gap:8px}.gap-3{gap:12px}.gap-4{gap:16px}.mb-2{margin-bottom:8px}.mb-4{margin-bottom:16px}.mb-6{margin-bottom:24px}.mt-2{margin-top:8px}.mt-4{margin-top:16px}.text-sm{font-size:.85rem}.text-center{text-align:center}.w-full{width:100%}@media(max-width:768px){.sidebar{left:-100%;transition:left .25s ease}.sidebar.open{left:0}.mobile-header{display:flex}.mobile-overlay{display:block}.mobile-only{display:flex}.main-content{margin-left:0}.sidebar-header.desktop-only{display:none}.page-header{padding:20px 16px 0}.page-body{padding:0 16px 16px}.table-container{margin:0 16px 16px}.dashboard-grid{grid-template-columns:1fr 1fr;gap:12px;padding:0 16px 16px}.conversations-layout{flex-direction:column;height:auto;min-height:100vh}.conversation-list-panel{width:100%;min-width:100%}.mobile-chat-active .conversation-list-panel{display:none}.chat-panel{display:none;width:100%}.mobile-chat-active .chat-panel{display:flex;height:100vh}.login-card{padding:32px 24px;margin:0 16px}.flows-grid{grid-template-columns:1fr}}.dashboard-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;padding:0 32px 20px}.dashboard-card{background:var(--bg-surface);border-radius:var(--radius-lg);border:1px solid var(--border);padding:20px;display:flex;align-items:center;gap:16px;box-shadow:var(--shadow-sm)}.card-icon-box{width:48px;height:48px;border-radius:var(--radius);background:var(--bg-app);color:var(--color-primary);display:flex;align-items:center;justify-content:center;flex-shrink:0}.card-content{flex:1;min-width:0}.card-label{font-size:.78rem;color:var(--text-muted);font-weight:500;line-height:1.2;margin-bottom:4px}.card-value{font-size:1.6rem;font-weight:700;color:var(--text-primary);line-height:1}@media(max-width:480px){.dashboard-grid{grid-template-columns:1fr;padding:0 16px 16px}}@media(min-width:481px)and (max-width:768px){.dashboard-grid{grid-template-columns:repeat(2,1fr);padding:0 20px 16px}}@media(min-width:769px)and (max-width:1200px){.dashboard-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:768px){.dashboard-grid+div{grid-template-columns:1fr!important;padding:0 16px 16px!important}}